Customer Service Supervisor

Full Time

£24,000 - £24,000

Location

Chelsea/Kensington

Category

Customer Service

Reference

4707

Please ensure that you attached your CV in a useable format, i.e. Word doc and ensure you have attached your up to date contact details mobile, email etc

Added: 31/08/2021

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Goldman & Fine Group has an excellent opportunity for a Customer Services Advisor in the Chelsea and Kensington area, with excellent working conditions and future career prospects (4707)

Please see below the necessary requirements for said role:

Experienced customer service agent with experience In the care industry.

Minimum of 2 years experience in customer service.

Managerial experience.

The successful candidate will be responsible for (but not limited to):

  • Be the main point of contact for new customer enquiries when in the office
  • Provide the customer and where appropriate their representatives with information about the service so that they are clear about what to expect and how they can raise any concerns
  • Prior to each service commencing, carry out with customers, and / or their chosen representatives, an assessment of what the customer needs and what they would like to achieve from their care and support, together with a risk assessment
  • Create and agree a written individually tailored plan of care and support that respects the customer’s wishes and promotes their dignity and privacy
  • Agree appropriate risk control measures to reduce identified risks
  • Keep care and support plans up to date and escalate concerns without delay
  • Maintain all systems to track and record support of customers
  • Be the main point of contact for all customers’, family and health professionals on an ongoing basis when it comes to the well-being of the customer and the service we provide
  • Keep all information about customers and their families secure and confidential except where policy require you to share to protect the interests of our customers
  • Attend the customer’s first call – where appropriate, to assess the exact needs or to introduce the care assistant
  • Use this to refine care plans
  • Report changes to care schedules without delay to the coordinator, customer and care assistant and carry out quality reviews at the customer’s home

Applicants must have:

  • DBS certificate
  • A minimum of NVQ level 2 in Health and social care
  • Good communication and listening skills
  • Passion for providing the best for clients
  • Promote excellent client relationships
  • A polite, respectful and compassionate approach

How to apply:

  • Click on this advert and submit your completed CV
  • Email your CV to Charley at Goldman & Fine
  • Call Charley at Goldman & Fine, quoting ref 4707
  • Visit the Goldman & Fine website

If this is not the job for you, please send in your CV and we can discuss your needs.

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